Tool Nut Policies
Reseller Policy
Due to distribution agreements with our vendors, we're unable to sell to other retailers, wholesalers, or other non-authorized resellers on third-party marketplaces. We reserve the right to immediately cancel and refund any orders received from these entities at our sole discretion.
Pricing Policy
We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our website, we will provide you with an opportunity to place an order at the correct price.
Brick and Mortar retail stores offer unique services (in-depth product knowledge, customer service, demo opportunities, immediate product availability) as do our websites (convenience, breadth of line, aggressive pricing, super fast shipping, live chat, content).
Promotions offered on one website or retail store may not be available at another. Discounts and promotions cannot be combined unless otherwise noted.
For Example:
- A coupon code for toolpros.com is not redeemable at The Tool Nut retail store.
- A gift certificate from The Tool Nut retail store is not available for use on any of our websites.
Sales Tax
In 2018, the Supreme Court ruled that online retailers, like The Tool Nut, are required to collect sales tax in states where an economic nexus exists. As a result, The Tool Nut is required by law to collect sales tax on all orders in the states listed below. Also, in some cases, The Tool Nut will drop ship your order from a product manufacturer which may require collection of sales tax in other states where the manufacturer has sales tax nexus. Sales tax will be commuted and applied to your order, when applicable, for your review during checkout. Should you have any questions regarding sales tax, please call, email or live chat with us.
As of May 2024, we collect sales tax in the following states. This list is subject to change without notice.
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Alabama Sales Tax
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010380080.
Tax Exemption
Due to distribution agreements with our vendors, we’re unable to process tax exempt status under a “reseller” certificate. If you are part of a non-profit group, government or school, and have a valid tax exempt certificate, please submit it using our tax exempt subsmission form .
Once this information has been received, allow 3-5 business days for your account to be created and the tax exempt status to be applied.
Please be sure to submit this information prior to placing your order with us. We’re unable to process a refund for taxes after an order has been placed.
If you have any questions, give our Customer Service team a call at 914-621-0200 ext 2.
Satisfaction Guarantee
Some of our products carry a Satisfaction Guarantee from the manufacturer. If you are not entirely satisfied with your purchase, please contact us within the time frame specified on the product’s listing page and we will assist you with a return. Please note: Return shipping costs will be at your discretion. We suggest shipping back using the same carrier that originally delivered your product. Please note: Only Tools are covered under these manufacturers Satisfaction Guarantee; Accessories or Consumables are not covered and will not be accepted back for any reason after being used.
- Festool - 30 Days
- DeWalt - 90 Days
- Makita - 30 Days
- Milwaukee - 30 Days, some exclusions apply
- Kreg - 90 Days
- Other brands - contact us for information about the brand's guarantee policy