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What they say about Tool Nut

Sometimes you have to recognize a good experiences and the people who made it a good experience. I made a purchase today from Toolnut and as always I was pleased with the customer service. The transaction was done over the phone because of a request on my part to change from the Festool package on one of the items I purchased. One of the items I purchased was an Ultimate Dust Deputy. Price $249.00 I read a lot of reviews and thought this product would work for me. An hour or less after completing the phone transaction I got a call from Doug at Toolnut explaining that the Ultimate Dust Deputy just went on sale for $209.00. It was not on sale at the time I called. Toolnut did not have to inform me of this but they did. That is customer service. It may seem trivial to some but to have the company call you and tell you we think you should be refunded $40.00 because we decided to have a sale. Other places would not have called, they would wait for the customer to complain. I do like dealing with you guys. I can't say enough about purchasing from Toolnut.


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