Return Policy
Returns
All returns, regardless of their categorization, must include all original parts, be in their original packaging, and in the condition in which they were received (unless otherwise stated below).
A copy of your Return Authorization form must be included with your return shipment to us. If an RA form is not included, this may delay your refund by up to 5 business days.
Please allow 1-3 business days for returns to be processed and 7-10 business days for refunds to post to your account.
Ship your return to:
The Tool Nut
Attn: Returns Department
247 Mahopac Avenue
Yorktown Heights, NY 10598
Damaged Merchandise:
If you receive an item that has been damaged in transit, please contact our Customer Service Department at 877-866-5688 ext 2. We will require photos of the damaged product and packaging prior to processing a replacement order. Please email these photos to: info@toolnut.com and include your order number somewhere in the email body.
Defective Merchandise:
If you receive an item that is defective within 30 days of delivery, please contact our Customer Service Department at 877-866-5688 ext 2. We will issue you a Return Authorization form that must be printed and included with your shipment back to us. The Tool Nut will exchange the defective product or issue you a full refund for your purchase upon return.
Non-defective Merchandise:
If you decide that you want to return an item that is not defective within 30 days of delivery, please contact our Customer Service Department at 877-866-5688 ext 2. We will issue you a Return Authorization form that must be printed and included with your shipment back to us. The Tool Nut will issue you store credit or a refund for your purchase upon return. Please see the list of items not eligible for return below.
Warranty/Repairs:
All of the products that we sell come with a manufacturer's warranty (unless specifically stated on the products page). If the product you purchased is experiencing issues, please give us a call at 877-866-5688 ext 2 and we can assist you in determining the best course of action to get your tool fixed or replaced under warranty. Please be sure to provide us with your order number, item number and date of purchase when you call.
Items Not Eligible For Return
- Built to order, or custom made products (Including, but not limited to: Rolair Air Compressors, Woodpeckers' OneTIME Tools)
- Gas Powered Equipment (Including, but not limited to: Generators, Power Washers, Air Compressors, Cut-Off Saws, Chainsaws, String Trimmers, Leaf Blowers)
- Pneumatic Tools (Including, but not limited to: Nail Guns, Staple Guns, Ratchets, Impact Drivers, Die Grinders, Air Compressors, Paint Sprayers)
- Laser Levels (Including, but not limited to: Line, Spot, Combination, Rotary)
- Ladders, Scaffolding, or Climbing Equipment
- Fall Protection Equipment (lanyards, harnesses, etc)
- Used Consumables/ Accessories (Sandpaper, Saw Blades, Router Bits, Screws, Drill Bits, etc)
- Guide Rails longer than 95” are final sale
- Cast Iron Equipment (Including, but not limited to: Table Saws, Shapers, Lathes, Joiners, Planers, Drum Sanders, Dust Collectors
- Tool bags
- Clothing is not eligible for return, all sales final
Refunds and Charges
Credits usually take 7-10 business days from the time we receive your item(s). For drop-ship, special order and pre-order goods, your credit card will be charged 24 hours prior to shipment.