Frequently asked questions:

1. What is the "Total Tool Protection Plan"?
   
   We’ve partnered with XCover to provide you with the ultimate protection plan for your tools. Accidents happen and with our optional Total Tool Protection plan, you're covered.
   
   

2. What’s included in the Total Tool Protection Plan?
   
   Drops, spills, other accidental damage and even failure from normal wear and tear.
   
   

3. When does the XCover Protection Plan begin and end?
   
   The Total Tool Protection Plan begins when your product is delivered and ends either 2, 3, or 4 years from the start date depending on the plan you choose. Total Tool Protection does not replace the limited warranty supplied by the manufacturer, but will enhance it with accidental damage from handling coverage from day one, and cover parts and labor for mechanical breakdowns after the limited warranty expires for the remainder of the term.
   
   

4. What is not included in the Total Tool Protection Plan?
   
   The Total Tool Protection Plan does not cover:
   
   - Cosmetic damage, like scratches or dents that do not impact your product's functionality
   - Damage from unauthorized service of your product
   - Damage resulting from improper use or not following the manufacturer's operating instructions
   - Loss or theft
   - Other exclusions apply
   
   

5. What happens after you purchase a Total Tool Protection Plan?
   
   When you purchase a protection plan with us you’ll check out exactly how you normally would. You’ll receive a confirmation email from us for your purchase, as well as an email from XCover with information about your protection plan including Terms and Conditions.
   
   

6. How do I view the detailed terms and conditions of the XCover Protection Plan before I buy it?
   
   You can view the detailed terms and conditions contract at XCover.com.
   
   

7. Can I purchase a Total Tool Protection Plan for a tool I've already received?
   
   Yes, if the follow are true:
   
   - You are a customer in the United States of America (excluding territories)
   - You purchased your product directly from our website
   - You have purchased your product within 60 days
   
   

8. When are you ineligible to purchase a Total Tool Protection Plan?
   
   - Customers cannot purchase a Protection Plan after a breakdown occurs
   - If the product is not eligible for a protection plan
   - You have purchased your product more than 60 days ago
   
   

9. How do I file a claim?
   
   You can file a hassle-free claim directly through XCover at XCover.com. This link can be found in the email sent to you after you purchase your XCover Protection Plan. If you need assistance with your protection plan, you can reach out to us or XCover at protection@XCover.com.
   
   

10. Can I file multiple claims?
    
    Yes, you can file multiple claims using your Total Tool Protection Plan during the course of the contract’s term. You are covered for multiple repairs up to the value of the original product purchase price. If your claim is approved for a full reimbursement or replacement product, then your contract is fulfilled. You will have the option to purchase a new protection plan for your replacement on XCover.com.
    
    

11. Is there a deductible?
    
    There are no deductibles.
    
    

12. Is the Total Tool Protection Plan transferable?
    
    Yes, our Total Tool Protection Plan may be transferred to any person in the United States. To initiate the transfer of a Protection Plan, contact XCover at protection@XCover.com.
    
    

13. Does the Total Tool Protection Plan provide coverage for theft or loss?
    
    No, this XCover Protection Plan does not cover for loss or theft.
    
    

14. What if I return my product?
    
    Your plan will be automatically canceled and refunded if you return your product within our return policy period.
    
    

15. Can the Total Tool Protection Plan be canceled?
    
    Yes, plans may be canceled via contacting protection@XCover.com. See terms and conditions for details.