When will my order ship and how long will it take for delivery?
It's our goal to make sure your order is processed quickly and efficiently.
PLEASE NOTE: We ship on business days. Most orders placed after 11am on Friday will ship the following business day, Monday.
Generally, if you submit your order before noon Eastern Time on Monday-Friday, it will ship the same business day. Orders placed after noon Eastern Time on Friday or during the weekend will ship the next business day. Please review the product page for the product(s) you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory. Products that ship from the manufacturer will be submitted for processing within one business day.
The Tool Nut ships orders using UPS Ground or USPS, whichever provides the best delivery to you, unless expedited shipping is selected. The UPS Transit Time map below gives rough estimates on shipping times from our New York state warehouse. Please note that we cannot ship to P.O. Box addresses, so please provide a UPS deliverable shipping address to prevent delivery delays. The transit times shown are not guaranteed, but indicate expected ship times under normal conditions.
UPS Transit Time Map
Do you ship to my country?
We do not ship internationally. We only ship to locations within the United States. Due to distribution agreement's with our vendors, we're unable to ship to any freight forwarding companies.
Hawaii and Alaska
Due to the rising cost of shipping, we no longer offer shipping to Alaska and Hawaii.
Shipping Oversized Products
Rolair, Laguna, Sawstop, Teknatool and other unique or oversized products will have shipping charges noted during the checkout process or you will be contacted by customer service before the order is fully processed to apprise you of any additional charges.
What does it mean when a product states "Ships from manufacturer"?
In order to better serve our customers, there are some items that we ship direct from the manufacturer to expedite delivery. While most orders are processed very quickly, within 24-48 hours of receipt, there are circumstances when the order may be delayed due to lack of inventory from the manufacturer.
What is Priority Order Processing?
In a rush to get your order? For a small fee, you can select the Priority Order Processing option for shipping and your order will be moved to the front of our queue, expediting shipment. Priority Order Processing does not guarantee delivery time or result in faster transit time. Priority Order Processing is only available for in-stock items.
UPS Expedited Delivery Options
We offer expedited delivery via UPS for most orders. Guaranteed delivery times are based on business days which excludes weekends and holidays. If you require delivery by a specific date and have questions, we encourage you to contact us for more information. The Tool Nut makes every effort to process orders as quickly as possibly to ensure fast delivery. However, we cannot be responsible for delivery times of shipping providers.
FREIGHT DELIVERY POLICY:
All large machinery (Including, but not limited to: Jointers, Bandsaws, Planers, Dust Collectors, Air Filtration Systems, Drill Presses, Oversized Guide Rails (95”+), etc) is delivered on a freight truck. Freight deliveries are unable to be expedited. Liftgate service is included in the delivery. The Liftgate service simply lowers the pallet to ground level; you will be responsible for moving the pallet into its final destination.
Orders being shipped using Freight/LTL as the delivery method are unable to be cancelled or modified after the order has been confirmed with the manufacturer. Orders are usually confirmed with our vendors within 24-48 hours of your order being submitted to the Tool Nut. Please contact us by phone if you wish to cancel your order at 914-621-0200 ext 2.
Once a freight item is in transit, we are unable to modify the shipping address. You will be responsible for any additional fees associated with any changes after the order has been confirmed.
It is imperative that upon delivery, you fully inspect the pallet as received. If you notice any cuts, dents, dings, or other marks on the outside of the pallet, please take photographs and note this on the Bill of Lading (the paper you will sign for delivery). Retain a copy of the Bill of Lading from the shipping company, and contact us immediately. Do not contact the Shipping Company, or the Manufacturer, as we are the seller of the product. Freight claims have a very short window for us to submit to the carrier; we will need this information within 1 day of delivery. We are unable to guarantee that a freight claim submitted after 24 hours of delivery will be accepted.
Due to distribution agreements with our vendors, we're unable to sell to other retailers, wholesalers, or other non-authorized resellers on third-party marketplaces. We reserve the right to immediately cancel and refund any orders received from these entities at our sole discretion.